SHIPPING POLICY

AUSTRALIA

$4.95 FLAT RATE STANDARD SHIPPING on orders under $99 AUD

FREE STANDARD SHIPPING on orders over $99 AUD.

NZ

$14.00 AUD FLAT RATE INTERNATIONAL ECONOMY AIR on ALL orders. 

CHINA/UNITED STATES OF AMERICA/CANADA

$25.00 AUD FLAT RATE INTERNATIONAL ECONOMY AIR on ALL orders. 

REST OF THE WORLD

$30.00 AUD FLAT RATE INTERNATIONAL ECONOMY AIR on ALL orders. 

  • Orders placed by 11am will be shipped that day.

  • For standard Australia shipping please allow 3-7 business days*.

  • For standard NZ shipping please allow 3-10 days*

  • For standard international orders please allow 7-21 days*

  • Australia post is our preferred supplier.  

  • All orders include tracking and are sent  with 'Authority to Leave parcels', so that no signature is required. 

*IMPORTANT TO NOTE*

There may be some delay's out of our control due to COVID 19.

  • International orders can take up to 4* weeks in transit.

  • Some countries are not currently accepting parcels.

  • Parcels can be held up longer than usual by Australian and or overseas customs authorities

  • Shipping times may take longer if parcels are sent to regional or rural Australian locations areas.

IMPORTANT: Orders sent to destinations outside of Australia may incur additional tax and/or customs charges when they arrive. Please check any import fees you may be liable for before ordering.

 

 

DAMAGED GOODS

MIMI HAIRCARE FOR KIDS is not responsible for goods that are either damaged in transit or not received. Damaged or lost orders should be resolved with Australia Post or the courier company directly. Replacement of damaged or lost items is made at the discretion of MIMI HAIRCARE FOR KIDS.​

FAULTY GOODS

If upon receiving your delivery, if there are any issues with your goods please notify hello@mimihaircare..com.au immediately within 24 hours. All faulty stock will be replaced or refunded at the discretion of MMI HAIRCARE FOR KIDS. We may request images of the faulty goods. 

 

RETURNS & REFUNDS

For health and safety reasons we do not offer refunds or returns. If you have any questions or concerns please contact us.