FREQUENTLY ASKED
QUESTIONS

PURCHASING/SHIPPING/RETURNS

CAN I CHANGE MY ORDER ONCE I HAVE PLACED IT?

All orders are processed by 11am (EST). If you have made a mistake and wish to change your order, please contact us before 11am of that day. If we can help, we most certainly will. However, if you miss the cut off and your order has been sent, you will need to refer to our returns and refund policy here.

HOW LONG WILL MY PARCEL TAKE TO ARRIVE?

Please refer to our shipping policy here. 

HOW DO I TRACK MY PARCEL?

Please click here and enter your tracking number which you would have received within your e-mail proof of purchase.

CAN I PURCHASE YOUR PRODUCTS IN-STORE?

At the moment our products are only available on-line

DO YOU SHIP INTERNATIONALLY?

We sure do. Check out our international shipping policy here.

OUR PRODUCTS

ARE YOUR HAIR CARE PRODUCTS MADE IN AUSTRALIA?

MIMI is proudly Australian. Our manufacturing, marketing, sales and dispatch operates out of the sunny state of QLD. Our cosmetics formulators are based in WA, Australia. Supporting the cosmetics manufacturing industry within Australia is something that we are very proud of.

WHERE IS YOUR PACKAGING MADE?

Our packaging is made in china. We contract manufacture through an Australian based company which ensures that the quality of materials and manufacturing is of the highest standards. We ship our packaging via sea to reduce our carbon footprint, and only manufacture our packaging using materials that can be recycled in Australia.

WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?

Our products have been scientifically proven to have a 12-month shelf life.

ARE THERE ANY SYNTHETIC INGREDIENTS IN MIMI PRODUCTS?

NONE. Our products are made from 100% plant-based ingredients which are scientifically proven to be safer and gentler on children’s skin. We do recommend that prior to use, parents and or careers check each products ingredient listing to check for any known allergens their child might have. If you child has a reaction to one of our products, stop using the product immediately, seek medical advice and contact us at hello@mimikids.com.au with any concerns.

DO YOU TEST YOUR PRODUCTS ON ANIMALS?

Absolutely not! We are a product supporter of the RSPCA.

Any other questions?